HOW TO IDENTIFY THE TYPE OF TECHNOLOGY IN YOUR UNIT:
Locate the zip-tie located on the end of the monitor’s USB cable and refer to the below:
Choose the correct download for your OS below:
Windows OS
MAC OS
Linux OS
Choose the correct download for your OS below:
1. Prior to requesting an RMA please contact Horizon Display by email at support@horizondisplay.com or call (888) 737-4674, Monday-Friday 9 a.m. – 5 p.m. (PST).
2. While with the technician, every attempt will be made to resolve your issue. If the issue cannot be resolved, the Horizon Display technician will provide additional instructions as to how to get the unit back to the original operation. This may include shipping the unit back to Horizon Display’s Factory Service Center in San Clemente, CA.
3. If a technician must be dispatched and the unit fails because of issues related to software, operating system, and/or operator error, the client may be billed for time and travel expenses. If a product is being returned to Horizon Display an RMA and instructions will be provided.
1. Contact Horizon Display to request an RMA form be emailed to you and then email completed form to support@horizondisplay.com.
2. Do not ship the defective product(s) until you receive an RMA number from Horizon Display.
3. RMA requests are responded to within 2 business days.
RMA Contact Information: support@horizondisplay.com Tel: (888)737-4674; Monday – Friday 9 a.m.-5 p.m. PST
1. Horizon Display will reject any RMA returned without a Horizon Display RMA Number written clearly on the box and the air waybill.
2. Please do not return product accessories (e.g., power supplies, cables/cords) unless specifically requested by Horizon Display.
3. Horizon Display must receive the product within ten days of the issuance of the RMA number or the RMA number will be canceled.
4. All materials will be subject to inspection before a credit is issued. Merchandise returned in poor condition may be rejected.
5. The customer is responsible for freight charges back to Horizon Display. Horizon will not accept COD returns or 3rd party returns.
6. Warranties are void if manufacturer serial numbers have been removed or the product has been damaged or altered.
7. Restocking Fee may apply under certain circumstances.
All returned displays and accessories must be packaged in original factory or equivalent packaging. Any displays or accessories returned that are damaged are not covered by Horizon Display’s limited warranty. The customer is encouraged to keep the original packaging provided when the unit was first delivered. Horizon Display can provide packaging materials for a fee.
The product’s model number is indicated on the Horizon label affixed to the back of the product.
The product’s serial number is indicated on the Horizon label affixed to the back of the product.
If the Horizon label is not accessible, the monitor’s serial number can be viewed on the OSD menu.
Located near the touchscreen’s USB cable plug is a colored zip tie which would indicate what type of technology the touchscreen uses.
Touchscreen Manufacturer | Touch Technology Type | Zip Tie Color |
PQ Labs | Infrared Touch Technology | Orange |
IDS Pulse | Infrared Touch Technology | Blue |
The touch technology can also be determined via the model number. The 8th character (from the left) on the model number indicates what type of touch technology the unit uses. If the 8th character is a number, use the 9th character.
Touchscreen Manufacturer | Touch Technology Type | 8th or 9th Character on the model number |
PQ Labs | Infrared Touch Technology | “Q” |
IDS Pulse | Infrared Touch Technology | “G” or “I” |
Infrared light hovers above the glass substrate. Shown below is an illustration of the IR grid that is projected from LEDs going all the way around the viewable area. If items (finger, stylus, or random object) break the IR beam of light it will register as a touch point.
Multi-touch gestures is a feature of the Operating System and software/application that’s being used in conjunction with a touch monitor that’s capable of detecting 2 or more simultaneous touch points.
Mac OS and Windows XP only supports single-touch and as such does not have multi-touch gesture support. Windows 7, 8 and 10 supports multi-touch gestures.
In Windows 7, the Pen and Touch feature which houses the “Enable multi-touch gestures and inking” setting can be viewed by going to START > Control Panel > Hardware and Sound > Pen and Touch. A quicker way would be to search for “Pen and Touch”
The Pen and Touch feature can also be viewed in Windows 8 and 10 but the “Enable multi-touch gestures and inking” setting is not available.
Multi-touch gestures is a feature of the Operating System and software/application that’s being used in conjunction with a touch monitor that’s capable of detecting 2 or more simultaneous touch points.
Mac OS and Windows XP only supports single-touch and as such does not have multi-touch gesture support. Windows 7, 8 and 10 supports multi-touch gestures.
In Windows 7, the Pen and Touch feature which houses the “Enable multi-touch gestures and inking” setting can be viewed by going to START > Control Panel > Hardware and Sound > Pen and Touch. A quicker way would be to search for “Pen and Touch”
The Pen and Touch feature can also be viewed in Windows 8 and 10 but the “Enable multi-touch gestures and inking” setting is not available.
For touch monitors with touchscreens that require external power:
For all other touch monitors:
Touch monitors integrated with an IDS Pulse touchscreen does not require a hardware driver to be installed on the computer. These touchscreens are HID compliant and Plug-and-Play.
Touch monitors integrated with the newer model PQLabs touchscreens does not require a hardware driver to be installed on the computer. These touchscreens are HID compliant and Plug-and-Play.
Touch monitors integrated with the older model PQLabs touchscreens on the other hand, require that the touchscreen driver be installed on the computer manually. The touchscreen will not function until the touchscreen driver is installed on the computer. The touchscreen driver can be downloaded in the section below.
The touchscreens integrated on the touch monitors normally do not require calibration. But in the event that the touch is not accurate, a touchscreen calibration can be performed.
The touchscreens have their own touchscreen utilities which will enable you to perform a touchscreen calibration.
For touch monitors integrated with a PQLabs touchscreen, the touchscreen utility is automatically installed during the touchscreen driver installation. The touchscreen driver/utility can be can be downloaded in the next section below. A touchscreen calibration can be initiated by going to START > All Programs > PQLabs Software > MultiTouchPlatform, click on the “Calibrate” button then follow the on-screen instructions.
For touch monitors integrated with an IDSPulse touchscreen, the touchscreen utility can be downloaded from our website below. A touchscreen calibration can be performed by launching the PulseIRController utility, click on the “Calibration” button then follow the on-screen instructions.
Before going through the steps below are a couple of info regarding this setup.
Following is the guide on how to set up multiple optical touch monitors connected to a single PC running Windows OS on extended desktop.
http://multitouch.com/download/mt_driver_kit.exe
Touch monitors that are more than 15ft. away from the computer can be connected via the use of active USB cables or powered USB hubs. Below is a list of active USB cables and powered USB hubs that have been tested to function properly with the touch monitors.
Yes.
For units using an NEC monitor, the OVERSCAN setting can be turned off to address this issue. Press the MENU button on the monitor or remote then scroll to ADVANCED > OVERSCAN, select “OFF” then press ENTER.
Below are the button assignments for units using an NEC monitor.
* For advanced power configurations refer to the monitor manufacturer’s user’s manual under “OSD Advanced Options”
** For advanced Remote Control of the monitor via RS-232 refer to the monitor manufacturer’s user’s manual under “Controlling the LCD monitor via RS-232C Remote Control” and NEC’s PD Comms Tool software.