RMA Instructions

Requesting Support

1. Prior to requesting an RMA please Contact Horizon Display at (888)737-4674 or email support@horizondisplay.com, Monday-Friday 9-5PM (PST).

2. While on the phone with the technician, every attempt will be made to resolve your issue. If the issue cannot be resolved, the Horizon Display technician will provide additional instructions as to how to get the unit back to original operation. This may include shipping the unit back to Horizon Display's Factory Service Center in Lake Forest, CA.

3. If a technician must be dispatched and the unit fails because of issues related to software, operating system, and/or operator error, the client may be billed for time and travel expenses. If a product is being returned to Horizon Display an RMA and instructions will be provided.

RMA Instructions

1. Call (8888) 737- 4674 to request an RMA form be emailed to you and then email completed form to rma@horizondisplay.com.  

2. Do not ship defective product(s) until you receive an RMA number from Horizon.

3. RMA requests are responded to within 2 business days.
RMA Contact Information: Tel: 949.454.4613 Fax: 949.595.8247; Monday - Friday 9-5PM PST

Returns Policy

1. Horizon will reject any RMA returned without a Horizon RMA Number written clearly on the box and the air waybill.

Horizon Display
RMA Department (RMA#XXXXXXXX)
1 Rancho Circle
Lake Forest, CA 92630

2. Please do not return product accessories (e.g., power supplies, cables/cords) unless specifically requested by Horizon.

3. Horizon must receive the product within ten days of the issuance of the RMA number or the RMA number will be cancelled.

4. All materials will be subject to inspection before credit is issued. Merchandise returned in poor condition may be rejected.

5. The customer is responsible for freight charges back to Horizon Display. Horizon will not accept COD returns or 3rd party returns.

6. Warranties are void if manufacturer serial numbers have been removed or the product has been damaged or altered.

7. Restocking Fee may apply under certain circumstances.


Packaging Requirements

All returned displays and accessories must be packaged in original factory or equivalent packaging. Any displays or accessories returned that are damaged are not covered by Horizon's limited warranty. The customer is encouraged to keep the original packaging provided when the unit was first delivered. Horizon can provide packaging materials for a fee.