1) Horizon Display a division of Horizon Technology, LLC (hereinafter 'Horizon Display'?), warrants its products to be free from defects in material and workmanship during the warranty period and subject to the conditions set forth below. Horizon Display warrants its products as to form, fit and function, not specific application and to meet the performance and testing parameters defined in the product's associated customer quotation, purchase order and/or contract between Horizon Display and customer. If a product proves to be defective in material or workmanship during the warranty period, Horizon Display, at its sole discretion will repair or replace the product with a similar product provided that a Horizon Display return materials authorization number (RMA) was issued prior to the return of the product. Replacement parts and or units may include remanufactured or product refurbished to manufacturers specifications. The replacement unit will be covered by the balance of the time remaining on the original limited warranty. Warranty period can be found in your original invoice.
2) Horizon Display provides a limited warranty on all custom integrated solutions including; integrated computer products, integrated storage solutions and integrated display solutions as well as all distributed products including storage and display products. Warranty terms are for repair at Horizon Display's Integration facility in Lake Forest, CA. Freight expense from the customer to the repair depot will be the liability of the customer. The freight expense to return the product back to the customer will be the liability of Horizon Display. The warranty period begins upon the ship date reflected on Horizon Display's invoice. The balance of the original warranty as detailed in section 1 will cover repairs and or replacements made under the warranty.
3) This warranty is limited to the original purchaser of the product and is not transferable. As detailed in section 1, repairs and replacements will be covered by the balance of the time remaining on the original limited warranty. The original Horizon Display invoice must accompany all warranty requests. Horizon Display shall be under no liability at all under this warranty if the total price for the product has not been paid.
4) Warranty period can be found in your original invoice.
5) HORIZON DISPLAY'S LIABILTIY IS LIMITED TO THE COST OF REPAIR OR REPLACEMENT OF THE PRODCUT. HORIZON DISPLAY SHALL NOT BE LAIBLE FOR;
· DAMAGE TO OTHER PROPOERTY CAUSED BY ANY DEFECTS IN THE PRODUCT, DAMAGES BASED UPON INCONVENIENCE, LOSS OF USE OF THE PRODUCT, LOSS OF TIME, LOSS OF PROFITS, LOSS OF BUSINESS OPPORTUTUNITY, LOSS OF GOODWILL, INTERFERNCE WITH BUSINESS RELATIONSHIPS, OR OTHER COMMERCIAL LOSS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.ANY OTHER DAMAGES, WHETHER INCIDENTAL, CONSEQUENTIAL OR OTHERWISE whether arising from or based upon breach of warranty, breach of contract, tort, including negligence, indemnity or any other cause or basis whatsoever.
· ANY CLAIM AGAINST THE CUSTOMER BY ANY OTHER PARTY.
· IN NO CASE SHALL HORIZON DISPLAY'S LIABILITY EXCEED THE ORIGINAL SELLING PRICE OF THE PRODUCTS COVERED UNDER THE WARRANTY.
6) Horizon Display's limited warranty covers only those defects which arise from normal and intended use of the hardware and does not apply for the following:
· Any product on which the serial number has been defaced, modified or removed immediately voids the warranty.
· Accident, misuse, neglect, fire water, lightning, or other acts of nature as well as unauthorized product modification, or failure to follow instructions supplied with the product.
· Repair or attempted repair by anyone not authorized by Horizon Display.
· Damage to or loss of any programs, data or removable storage media.
· Any loss of data or software or data during repair or replacement.
· Any damage of product resulting from shipping if product FOB point of origin.
· Damage from installation or removal of product.
· Wear and tear deemed normal.
· Physical damage, abuse to the product including theft.
· Improper site and or product maintenance, site preparation, installation misapplication and or negligence.
· Incompatibility due to existing hard ware and software.
· Damage as a result of a virus introduced into the product.
· Causes external to the product, such as power fluctuations and or failure.
· Any type of modification or enhancement performed by anyone other than Horizon Display.
7) Defective pixels in LCD panels are not a warranty issue unless they are beyond the criteria presented in the panel manufacturer's specifications for pixel defects and or product criteria as detailed in contract between Horizon Display and customer.
8) THE HORIZON DISPLAY WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY HAVE OTHER RIGHTS WHICH CAN VARY FROM LOCALITY TO LOCALITY. HORIZON DISPLAY'S RESPONSIBILITY FOR DEFECTS AND MALFUNCTIONS IS LIMTIED TO THE REPAIR OR REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT. ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMTIED TO, ANY IMPLIED WARRANTIES OF AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE WARRANTY PERIOD SET FORTH ABOVE AND NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE WARRANTY PERIOD. SOME LOCALITIES DO NOT ALLOW LIMITATIONS
How to get Service?
Contact Horizon Display at (888)737-4674 or email (display.support@horizontechnology.com), Monday-Friday 9-5PM (PST). While on the phone with the technician, every attempt will be made to resolve your issue. If the issue cannot be resolved, the Horizon Display technician will provide additional instructions as to how to get the unit back to original operation. This may include shipping the unit back to Horizon Display's Factory Service Center in Lake Forest, CA. If a technician must be dispatched and the unit fails because of issues related to software, operating system, and/or operator error related the client may be billed for time and travel expenses. If a product is being retuned to Horizon Display an RMA and instructions will be provided.
